Privacy policy
1. Information We Collect
We only collect personal information necessary to process your orders, provide customer support, and improve your shopping experience. This may include:
- Contact Information: Name, email address (e.g., the address used to place orders), phone number (if provided).
- Shipping & Billing Information: Mailing address (e.g., for delivering products), billing address, and payment details (e.g., credit card information—note: we do not store full payment details; this is handled by our secure third-party payment processors).
- Order Details: Products purchased, order dates, and order numbers.
- Website Usage Data: Non-personal information like browser type, device details, and pages visited (collected via cookies to optimize our website; you can disable cookies in your browser settings).
2. How We Use Your Information
We use your personal information for the following purposes only:
- Process and fulfill your orders (e.g., ship products to your provided address).
- Communicate with you about your order (e.g., shipping confirmations, delivery updates) or respond to your questions via email (at support@slvrchair.com).
- Improve our products and services (e.g., analyzing order trends to better stock insulated cups and ceramic cups).
- Comply with legal requirements (e.g., maintaining order records for tax purposes).
We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
3. How We Protect Your Information
We take reasonable steps to secure your personal information from unauthorized access, use, or disclosure:
- Use secure socket layer (SSL) encryption for data transmitted during order placement.
- Limit access to personal information to authorized slvrchair staff only.
- Partner with trusted third-party payment processors (e.g., PayPal, Stripe) that follow industry-standard security practices to handle payment details.
While we strive to protect your data, no online transmission method is 100% secure—we cannot guarantee absolute security.
4. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete personal information.
- Request deletion of your personal information (where legally allowed; note: we may need to retain some records for tax or order fulfillment purposes).
To exercise these rights, contact us at support@slvrchair.com with your name and order number (if applicable). We will respond to your request within 30 business days.
5. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). This privacy policy does not apply to those third parties—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
6. Children’s Privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
For questions, concerns, or requests related to this privacy policy or your personal information, contact us via:
Mail: slvrchair
c/o Manrique Celedonia
8935 Spruce Hill Dr
Macedonia, OH 44056
United States